Last updated: 12 - 10 - 2025
Website: lepopeegrandhotel.com
This combined Privacy & Environmental Policy explains how L’Épopée Grand Hôtel (“we”, “us”, “our”) collects, uses and protects personal data, and describes our environmental commitments and actions. It applies when you visit our website, make a booking, stay at our hotel, or otherwise interact with our services.
By using our services or providing personal data, you accept the terms of this Policy.
We collect personal information to manage bookings, provide services, ensure guest safety, comply with legal obligations and improve operations. We are committed to protecting your privacy in accordance with applicable laws (including GDPR where applicable).
Directly provided by you
Identity: name, date of birth, gender where required.
Contact: email, postal address, telephone.
Booking details: arrival/departure dates, room type, guest preferences, special requests.
Payment information: credit/debit card details (processed securely by third-party payment providers).
Identification documents: passport or ID where required by law.
Communications: messages, emails, feedback, surveys.
Automatically collected
Device and usage data: IP address, browser type, device identifiers, pages visited, reservation interactions.
Cookies and analytics information.
We process personal data on one or more of these bases:
Performance of a contract (to confirm and fulfil bookings).
Legal obligation (tax, registration, safety checks).
Legitimate interests (fraud prevention, security, service improvement).
Consent (marketing communications, newsletters, cookies) — you can withdraw consent at any time.
We use data to:
Manage and confirm reservations, check-in/check-out and billing.
Provide requested services (housekeeping preferences, dietary needs, special assistance).
Communicate with you (booking updates, pre-arrival information).
Prevent and detect fraud, ensure security and comply with law enforcement requests.
Conduct feedback and satisfaction surveys and improve our services.
Send marketing communications when you opt in.
We do not sell personal data to third parties.
We may share personal data with:
Trusted third-party processors (payment gateways, reservation systems, cloud hosting, customer support).
Public authorities where legally required (immigration, health and safety, police).
Our internal staff who need the data to provide services.
All third parties are required to provide adequate data protection safeguards.
If personal data is transferred outside your country (including outside the EEA), we ensure appropriate safeguards (EU standard contractual clauses, adequate protections, or other lawful mechanisms).
We retain personal data only as long as necessary for the purposes stated (reservation lifecycle, legal and accounting obligations). Retention periods vary by document type; records required for tax or legal compliance may be kept longer (e.g., several years).
Depending on applicable law, you have rights to:
Access the personal data we hold about you.
Request correction, deletion or restriction of processing.
Object to certain processing (including marketing).
Request portability of your data.
Withdraw consent where processing is based on consent.
Lodge a complaint with a supervisory authority (e.g., data protection authority).
To exercise your rights, contact: info@lepopeegrandhotel.com .
We use cookies to enable website functionality, remember booking data, analyse usage and deliver relevant content. You can manage or disable cookies via your browser, but some features may be affected.
We implement administrative, technical and physical safeguards: encryption for data in transit and at rest, access controls, secure hosting, regular backups and staff training. While we strive to protect data, no system is entirely immune to risk.
We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such data, contact us for removal.
We may update this policy periodically. Significant changes will be posted on our website with an updated date.
L’Épopée Grand Hôtel is committed to sustainable hospitality. We strive to reduce our environmental footprint while maintaining high standards of guest comfort and safety.
We commit to:
Reduce energy consumption and greenhouse gas emissions.
Conserve water and reduce water waste.
Minimise waste and maximise recycling.
Source goods and services responsibly (local, sustainable suppliers).
Encourage sustainable transport options.
Engage staff and guests in sustainability practices.
Monitor performance and improve continuously.
Actions include:
Using LED lighting and energy-efficient appliances.
Maintaining HVAC systems and employing smart thermostats or controls.
Implementing motion sensors and timed controls in public areas.
Monitoring energy use and targeting reductions annually.
Actions include:
Installing low-flow fixtures (taps, toilets, showers).
Offering linen/towel reuse programs to guests.
Rapid leak detection and repair program.
Water-efficient landscaping and irrigation practices (where applicable).
Actions include:
Implementing source separation: recycling (paper, glass, metal, plastic) and composting organic waste where feasible.
Reducing single-use plastics (replacements with biodegradable or reusable alternatives).
Working with waste management partners to maximise recovery and responsible disposal.
Procurement preference for:
Local suppliers to shorten supply chains.
Eco-certified products (cleaning supplies, toiletries, food products).
Recyclable or biodegradable packaging.
Suppliers with clear environmental policies.
Source seasonal and local produce where possible.
Reduce food waste through portion control, donation programs and composting.
Offer plant-based menu options to lower carbon footprint.
Regular training on environmental practices and responsibilities.
Staff performance targets that include sustainability goals.
Encourage staff suggestions and involvement in green initiatives.
Inform guests of our environmental initiatives and how they can participate (towel reuse, recycling).
Provide clear in-room information and optional green choices during booking.
We track key indicators: energy use (kWh), water consumption (m³), waste volumes (kg), recycling rates, and supplier sourcing.
Annual review of performance and publication of summary results when appropriate.
Set measurable targets and update practices to meet or exceed them.
Where relevant, we pursue recognised sustainability certifications and collaborate with local environmental groups and suppliers to enhance impact.
The hotel management is accountable for implementing and reviewing this Policy. Environmental responsibilities are integrated into operational procedures across departments.
This combined Policy will be reviewed at least annually or more frequently as required by changes in law, operations, or technology.
For privacy requests, environmental enquiries, or to report concerns:
Email: info@lepopeegrandhotel.com
Phone: (+229) 0151590859 / 0141605718
Address: Lot 145 ADJAGBO ZEKANMEY, RUE DE LA CONQUÊTE, BENIN